Policies

Approval Process: To be considered, all candidates must undergo  a temperament test. A temperament test is 4 hours and by appointment only. Registration must be completed and all vaccines and fecal must be submitted to schedule a temperament test. Current required vaccinations on file (DHLPP, Rabies and Bordetella [kennel cough]) a clear fecal and be using effective flea & tick preventatives. Please have your veterinarian fax or email us your proof of vaccination with a clear fecal prior to drop off, so we can update our files. You can also upload your vaccine records to the account you create.

Probation/Attendance: Pets approved for Daycare are always considered “on probation” since their behavior can change. If their social skills become unsuitable at any time, their daycare privileges can be suspended. We do recommend that your pet attend daycare at least 2 times a week and preferably on the same day/days each week, when possible. Dogs are routine animals; they will actually know when it is “daycare day”. If they miss daycare several times, the introductory process has to be completed all over again, and can become very stressful on your dog; it can be compared to starting kindergarten again and again. We do not like our guests to visit multiple locations. The pack dynamics are different. We do not like to share germs from location to location.

Hours of Operation: The Daycare runs from 7:00 a.m. until 7:00 p.m. Monday through Friday, 9:00 a.m. until 5:00 p.m. on Saturday and Sunday from 9:00 a.m. until 3:00 p.m. (Covid-19 may have affected weekend hours, please call us to confirm). All pets (unless boarding overnight) must be picked up by end of business day. Pets who are not picked up before closing will be boarded and will be subject to the additional boarding fees or late pick-up fees ($16 per hour, up to 2 hours after closing).

FOR BOARDING***We do recommend that your dog be dropped off early in the day so they can play, get tired and hungry, we like to see them eat a good dinner and sleep well through the night!!

** Flea & Tick Preventative: Since fleas and ticks are easily transmitted from pet to pet, Inn The Dog House requires owners to treat their pets with a veterinarian-approved flea and tick preventative. In addition, we strongly encourage regular administration of a heartworm preventative due to the highly active nature of our day care.

Dirty Dogs:. Our daycare staff will do their very best to clean up dirty pets before they are picked up by the owners. However, owners should understand that the primary role of our daycare staff is to supervise their pets, and time is not available to provide a thorough bath before sending pets home. If a bath is preferred make an appointment with us at drop off so we can ensure we have your pet clean and fresh for pick-up. We also use a body spray to keep odor down prior to pick-up, if you do not wish this, please let the staff know.

Medication: We are happy to give oral or topical medications to your dog but require the following: all medications must be in their original container and must include your dog’s name, the name and strength of the medication, and directions including dosage, number of times per day, how it is to be given, illness to be treated, areas to be treated, etc.- There is a fee applied for each application of medicines, please call for pricing. DO NOT ADD MEDS TO FOOD BAGS, they will be removed and separated by date and time. We take medicating dogs very seriously and take out time to ensure they are swallowed and not dropped on the floor or hidden in uneaten food.

Nametags and Collars: We are a "Naked Play" facility and all collars will be removed including flea collars, bark collars, activity collars or GPS collars..

Cancellation Policies:. Boarding and Daycare services with less than 24 hours notice will be charged one $25 fee. We require a 50% non refundable deposit when the reservation is made. If reservations are cancelled, we will leave the funds in your account for future purchases in any department, including the boutique and bar.

Risks: Owners understand that supervised off-leash socialization and interaction between our guests is encouraged. Owners also acknowledge that dogs are unpredictable in behavior and are aware of the risks involved in such play, and assume all risks. Dogs play with their mouths and feet, scratches and marks are inevitable.

Safety Issues: In order to maintain a safe play environment for the dogs, any dog that misbehaves will be given a time-out from the daycare area. If the dog is in time out more than (2) times, the owner will be contacted and the dog will be removed from the daycare immediately. If it is felt that your dog is a risk to other guest or people at anytime, Inn The Dog House reserves the right to refuse service at anytime. Dogs with short hair are more prone to scratch marks and teeth marks. It is imperative that all owners understand when putting more than a dozen animals in a room together that fights and injuries can occur. While this is not common, a bite can happen quickly and medical care may be required. Owner assumes all risks and all vet bills are paid by owner, not Inn The Dog House. For more information please take a look at your contract.

Pick-Up: Owners can arrange to have friends or relatives pick up their dog, but owners must inform our daycare staff in advance before we will allow any other person to take home a pet that is not theirs. Proof of ID must also be shown. Again, pets that are not picked up by 8:00 p.m. will be boarded and will be subject to the additional boarding fees. They can be picked up the next morning at 7:00 a.m.

Boarding: If your dog is destructive when left alone, can open doors/latches or becomes extremely anxious when confined, we ask that you let us know ahead of time, so we can use crate for boarding. Crate’s are a comfort and not a punishment for dogs.

Departure Bath: a bath and blow out is required for dogs boarding with us for three days or more.